Return policy
Thank you for shopping with AirventureVoyage Corp. We want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within [30] days of receipt for a refund or exchange.
Eligibility Criteria:
- Items must be unused, undamaged, and in their original packaging.
- All tags, labels, and accessories must be intact and included.
- The item must be accompanied by the original receipt or proof of purchase.
Exclusions:
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or customized items
Return Process:
1. Contact our customer service team to initiate a return request.
2. Our team will provide you with instructions on how to return your item.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Ship the item to the designated return address provided by our team.
5. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.
Refund Details:
- Refunds will be issued to the original form of payment within [14] business days after the return is processed.
- Shipping charges are non-refundable unless the return is due to our error or a defective item.
- Depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
- We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Contact Us:
If you have any questions or need assistance with your return, please contact our customer service team at [email protected] or by phone at +1-855-664-3178. Our team is available to assist you during regular business hours.
We appreciate your business and strive to provide you with the best shopping experience possible.
Thank you for choosing AirventureVoyage Corp.